Implementing ITIL - service support in the infrastructure and service unit of CICT, UTM

• 主要作者: Ayat, Masarat
• 格式: Thesis
• 语言: English
• 出版: 2008
• 主题: HD28 Management. Industrial Management; QA75 Electronic computers. Computer science; QA76 Computer software
• 在线阅读: http://eprints.utm.my/id/eprint/9457/1/MasaratAyatFSKSM2008.pdf; http://eprints.utm.my/id/eprint/9457/

ITIL implementation is rapidly growing in the organizations. One of the major parts of ITIL framework is service support which is including of several processes especially Configuration Management, Helpdesk Management and so on. In addition, there are several ITIL-based frameworks such as Microsoft...