Linking ITIL with outsource services case study : Center of Information Communication Technology in UTM

• 第一著者: Mobarhan, Rokhsareh
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2009
• 主題: HD28 Management. Industrial Management; QA75 Electronic computers. Computer science
• オンライン･アクセス: http://eprints.utm.my/id/eprint/11507/6/RokhsarehMobarhanMFSKSM2009.pdf; http://eprints.utm.my/id/eprint/11507/

The arrival of the Internet and the rush to e-commerce has seen many companies look to outside vendors to supply necessary skills and competencies, as these are often not available in-house. Many large organizations are increasingly outsourcing their IT functions. Factors like lower costs, improved...