A customer churn prediction using pearson correlation function and k nearest neighbor algorithm for telecommunication industry

• Main Authors: Sjarif, N. N. A., Yusof, M. R. M., Wong, D. H. T., Ya'akob, S., Ibrahim, R., Osman, M. Z.
• Format: Article
• Published: International Center for Scientific Research and Studies 2019
• Subjects: T Technology (General)
• Online Access: http://eprints.utm.my/id/eprint/89617/

Customer churn in telecommunication industry is actually a serious issue. The Telco company needs to have a churn prediction model to prevent their customer from moving to another telco. Therefore, the objective of this paper is to propose the customer churn prediction using Pearson Correlation and...