Identification and ranking of specific balanced scorecard performance measures for hospitals: a case study of private hospitals in the Klang Valley area, Malaysia
Performance measurement is a necessity for private hospitals as they need to be efficient, attract customers, increase profitability, and survive in the competitive environment of the health care industry. Hospitals typically struggle to identify appropriate performance measures because of lack of r...
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| Main Authors: | , |
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| Format: | Article |
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John Wiley and Sons Ltd
2019
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/88566/ http://dx.doi.org/10.1002/hpm.2799 |
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