Balanced scorecard kills innovation at hospitals: a literature review

• Main Authors: Badarudin, Ahmad Ezainuddin, Kamarudin, Suzilawati, Mohammad, Ali Tareq, Mohammed, Hasnoni
• Format: Conference or Workshop Item
• Published: WUHAN UNIVERSITY OF TECHNOLOGY PRESS 2016
• Subjects: T Technology; H Social Sciences
• Online Access: http://eprints.utm.my/id/eprint/66972/; http://icim2016.utm.my/

The main question of this paper is whether the Balanced Scorecard, when applied as performance measurement system hinders innovation at hospitals under study. An in depth literature review is done on the on the scope of performance measurement system and the use of Balanced Scorecard from the contex...