Toward a dynamic balanced scorecard model for humanitarian relief organizations’ performance management

• Main Authors: Anjomshoae, A., Hassan, A., Kunz, N., Wong, K. Y., Leeuw, S. D.
• Format: Article
• Published: Emerald Publishing Limited 2017
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/80987/; http://dx.doi.org/10.1108/JHLSCM-01-2017-0001

In recent years, the balanced scorecard (BSC) has received considerable interest among practitioners for managing their organization’s performance. Unfortunately existing BSC frameworks, particularly for humanitarian supply chains, lack causal relationships among performance indicators, actions, and...