Antecedents of service outcome among Malaysian private medical clinics
In health care services, achieving high performance is of utmost importance as it relates to human life. The main purpose of this research is to extend and consolidate knowledge about the outcome of customer’s experience of consuming the attributes of services and the impact on business performance....
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| Format: | Thesis |
| Language: | English |
| Published: |
2017
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| Online Access: | http://eprints.utm.my/id/eprint/79450/1/NorzaidahwatiZaidinPFM2017.pdf http://eprints.utm.my/id/eprint/79450/ |
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