The influence of intellectual capital and total quality management on coporate performance

Intellectual Capital (IC) is an intangible asset that leverages knowledge on each Total Quality Management (TQM) principle. TQM, a holistic approach, focuses on meeting customers’ needs and expectation through the involvement of all individuals and organisational function for continuous improvement....

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Main Author: Khor, Saw Chin
Format: Thesis
Language:English
Published: 2016
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Online Access:http://eprints.utm.my/id/eprint/78740/1/KhorSawChinPFM2016.pdf
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spelling my.utm.787402018-08-30T08:06:50Z http://eprints.utm.my/id/eprint/78740/ The influence of intellectual capital and total quality management on coporate performance Khor, Saw Chin HD28 Management. Industrial Management Intellectual Capital (IC) is an intangible asset that leverages knowledge on each Total Quality Management (TQM) principle. TQM, a holistic approach, focuses on meeting customers’ needs and expectation through the involvement of all individuals and organisational function for continuous improvement. Organisations cannot depend solely on either IC or TQM in today’s highly competitive environment and context demands, as each complements the other. However, IC and TQM are often investigated separately and contemporary research remains scant on the integration of IC and TQM. Hence, this study examined the impact of integration between IC and TQM on corporate performance. A mixed method research approach, involving quantitative and qualitative methods was applied. Systematic sampling technique with sampling intervals of 2 was used to draw samples for quantitative data. On the other hand, purposive and self-selection sampling techniques were applied in the qualitative approach. Quantitative data collected via questionnaire were distributed to 260 human resource (HR) managers in Malaysian public listed companies and analysed using correlation, simple linear regression and hierarchical regression. Three companies were selected as case studies where semi-structured interviews were held with HR managers. Besides that, companies’ written documents were used as secondary data. Findings revealed that IC and TQM influenced corporate performance individually. However, the results indicated that the integration of IC and TQM created a synergy in enhancing higher corporate performance. Additionally, a newly introduced IC component, that is spiritual capital, demonstrated a strong relationship with TQM practices in improving corporate performance. The major implication of the finding is that when IC values are integrated with TQM implementation, they enhance corporate performance. 2016-06 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/78740/1/KhorSawChinPFM2016.pdf Khor, Saw Chin (2016) The influence of intellectual capital and total quality management on coporate performance. PhD thesis, Universiti Teknologi Malaysia, Faculty of Management. http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:106135
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Khor, Saw Chin
The influence of intellectual capital and total quality management on coporate performance
description Intellectual Capital (IC) is an intangible asset that leverages knowledge on each Total Quality Management (TQM) principle. TQM, a holistic approach, focuses on meeting customers’ needs and expectation through the involvement of all individuals and organisational function for continuous improvement. Organisations cannot depend solely on either IC or TQM in today’s highly competitive environment and context demands, as each complements the other. However, IC and TQM are often investigated separately and contemporary research remains scant on the integration of IC and TQM. Hence, this study examined the impact of integration between IC and TQM on corporate performance. A mixed method research approach, involving quantitative and qualitative methods was applied. Systematic sampling technique with sampling intervals of 2 was used to draw samples for quantitative data. On the other hand, purposive and self-selection sampling techniques were applied in the qualitative approach. Quantitative data collected via questionnaire were distributed to 260 human resource (HR) managers in Malaysian public listed companies and analysed using correlation, simple linear regression and hierarchical regression. Three companies were selected as case studies where semi-structured interviews were held with HR managers. Besides that, companies’ written documents were used as secondary data. Findings revealed that IC and TQM influenced corporate performance individually. However, the results indicated that the integration of IC and TQM created a synergy in enhancing higher corporate performance. Additionally, a newly introduced IC component, that is spiritual capital, demonstrated a strong relationship with TQM practices in improving corporate performance. The major implication of the finding is that when IC values are integrated with TQM implementation, they enhance corporate performance.
format Thesis
author Khor, Saw Chin
author_facet Khor, Saw Chin
author_sort Khor, Saw Chin
title The influence of intellectual capital and total quality management on coporate performance
title_short The influence of intellectual capital and total quality management on coporate performance
title_full The influence of intellectual capital and total quality management on coporate performance
title_fullStr The influence of intellectual capital and total quality management on coporate performance
title_full_unstemmed The influence of intellectual capital and total quality management on coporate performance
title_sort influence of intellectual capital and total quality management on coporate performance
publishDate 2016
url http://eprints.utm.my/id/eprint/78740/1/KhorSawChinPFM2016.pdf
http://eprints.utm.my/id/eprint/78740/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:106135
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score 13.214268