Mediating effects of customer satisfaction and customer delight on perceived value and customer loyality in Iran's hotel industry

• 第一著者: Asgarpour, Rasoul
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2016
• 主題: HD28 Management. Industrial Management
• オンライン･アクセス: http://eprints.utm.my/id/eprint/78490/1/RasoulAsgarpourPFM2016.pdf; http://eprints.utm.my/id/eprint/78490/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:98219

Creating and maintaining customer loyalty is an important strategy to maintain a competitive advantage. Customers decide to purchase services based on perceived value or the degree of satisfaction of their needs and expectations about service quality and perceived price as value components. The main...