Identifying critical success factors for TQM and employee performance in Malaysian automotive industry: a literature review

• Main Authors: Dedy, A. N., Zakuan, N., Bahari, A. Z., Ariff, M. S. M., Chin, T. A., Saman, M. Z. M.
• Format: Conference or Workshop Item
• Published: Institute of Physics Publishing 2016
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/73237/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84977262234&doi=10.1088%2f1757-899X%2f131%2f1%2f012016&partnerID=40&md5=677773c92fdb23a32d31352663003f5c

TQM is a management philosophy embracing all activities through which the needs and expectations of the customer and the community and the goals of the companies are satisfied in the most efficient and cost effective way by maximizing the potential of all workers in a continuing drive for total qual...