Identifying critical success factors for TQM and employee performance in Malaysian automotive industry: a literature review

• المؤلفون الرئيسيون: Dedy, A. N., Zakuan, N., Bahari, A. Z., Ariff, M. S. M., Chin, T. A., Saman, M. Z. M.
• التنسيق: Conference or Workshop Item
• منشور في: Institute of Physics Publishing 2016
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://eprints.utm.my/id/eprint/73237/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84977262234&doi=10.1088%2f1757-899X%2f131%2f1%2f012016&partnerID=40&md5=677773c92fdb23a32d31352663003f5c

TQM is a management philosophy embracing all activities through which the needs and expectations of the customer and the community and the goals of the companies are satisfied in the most efficient and cost effective way by maximizing the potential of all workers in a continuing drive for total qual...