E-Government service delivery by a local government agency: the case of E-Licensing
The advancement in technologies has changed the way services are delivered (Dabholkar, 2000). The licensing department of a local authority in Penang, Malaysia is the major department involved in the processing and issuance of various types of licenses. The traditional method of processing of licens...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
Elsevier Ltd
2016
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/71763/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-84959169706&doi=10.1016%2fj.tele.2016.02.003&partnerID=40&md5=aa8264adc3ed468148ce8629f9c484cb |
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