E-Government service delivery by a local government agency: the case of E-Licensing

• 主要な著者: Pitchay Muthu Chelliah, P., Thurasamy, R., Alzahrani, A. I., Alfarraj, O., Alalwan, N.
• フォーマット: 論文
• 出版事項: Elsevier Ltd 2016
• 主題: TK7885-7895 Computer engineer. Computer hardware
• オンライン･アクセス: http://eprints.utm.my/id/eprint/71763/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84959169706&doi=10.1016%2fj.tele.2016.02.003&partnerID=40&md5=aa8264adc3ed468148ce8629f9c484cb

The advancement in technologies has changed the way services are delivered (Dabholkar, 2000). The licensing department of a local authority in Penang, Malaysia is the major department involved in the processing and issuance of various types of licenses. The traditional method of processing of licens...