Service quality and customers trust, moderating role of personality traits
Customers’ trust is an inevitable asset for organizations. The long-term relationship of customer-organization depends upon the presence of customers’ trust on the organization. It’s a delicate sense of feeling derived from quality and commitment of the organizations to meet customers’ expectations....
Saved in:
Main Authors: | , |
---|---|
格式: | Article |
語言: | English |
出版: |
Penerbit UTM Press
2016
|
主題: | |
在線閱讀: | http://eprints.utm.my/id/eprint/68201/1/MuhammadAhmad2016_ServiceQualityandCustomersTrust.pdf http://eprints.utm.my/id/eprint/68201/ |
標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|