Towards e-Government: end-user satisfaction with IT implementation at royal Malaysian customs

• المؤلفون الرئيسيون: Abdul Hamid, Abdul Bakar, Choy, Chongsiong, Lin, Binsham, Mohd. Radzi, Najmi
• التنسيق: مقال
• منشور في: World Scientific Publishing Co. Pte Ltd 2014
• الموضوعات: HD Industries. Land use. Labor
• الوصول للمادة أونلاين: http://eprints.utm.my/id/eprint/63106/; http://dx.doi.org/10.1142/S0219622014500102

This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and technology-pioneering...