Success model of internet banking: a conceptual framework
Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual fr...
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American Scientific Publishers
2014
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| Online Access: | http://eprints.utm.my/id/eprint/62722/ http://dx.doi.org/10.1166/asl.2014.5705 |
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my.utm.627222017-06-05T02:56:03Z http://eprints.utm.my/id/eprint/62722/ Success model of internet banking: a conceptual framework Jafarpoor, Masoomeh Mohamad Zakwan @ Zakuan, Norhayati Parvari, Alireza Mat Saman, Muhamad Zameri Md. Ariff, Mohd. Shoki HD Industries. Land use. Labor Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual framework using termination cost, affective commitment, commitment website quality, service quality, perceived security, perceived privacy, satisfaction, trust and loyalty. American Scientific Publishers 2014 Article PeerReviewed Jafarpoor, Masoomeh and Mohamad Zakwan @ Zakuan, Norhayati and Parvari, Alireza and Mat Saman, Muhamad Zameri and Md. Ariff, Mohd. Shoki (2014) Success model of internet banking: a conceptual framework. Advanced Science Letters, 20 (42289). pp. 2230-2233. ISSN 1936-6612 http://dx.doi.org/10.1166/asl.2014.5705 DOI:10.1166/asl.2014.5705 |
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HD Industries. Land use. Labor |
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HD Industries. Land use. Labor Jafarpoor, Masoomeh Mohamad Zakwan @ Zakuan, Norhayati Parvari, Alireza Mat Saman, Muhamad Zameri Md. Ariff, Mohd. Shoki Success model of internet banking: a conceptual framework |
| description |
Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual framework using termination cost, affective commitment, commitment website quality, service quality, perceived security, perceived privacy, satisfaction, trust and loyalty. |
| format |
Article |
| author |
Jafarpoor, Masoomeh Mohamad Zakwan @ Zakuan, Norhayati Parvari, Alireza Mat Saman, Muhamad Zameri Md. Ariff, Mohd. Shoki |
| author_facet |
Jafarpoor, Masoomeh Mohamad Zakwan @ Zakuan, Norhayati Parvari, Alireza Mat Saman, Muhamad Zameri Md. Ariff, Mohd. Shoki |
| author_sort |
Jafarpoor, Masoomeh |
| title |
Success model of internet banking: a conceptual framework |
| title_short |
Success model of internet banking: a conceptual framework |
| title_full |
Success model of internet banking: a conceptual framework |
| title_fullStr |
Success model of internet banking: a conceptual framework |
| title_full_unstemmed |
Success model of internet banking: a conceptual framework |
| title_sort |
success model of internet banking: a conceptual framework |
| publisher |
American Scientific Publishers |
| publishDate |
2014 |
| url |
http://eprints.utm.my/id/eprint/62722/ http://dx.doi.org/10.1166/asl.2014.5705 |
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1643655503699509248 |
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13.154949 |