Development of quality management system and ISO 9001 integrated framework

• Main Authors: Tan, Owee Kowang, Abd. Rahim, Abu Hurairah, Choi, Sang Long, Mohd. Rasli, Amran
• Format: Conference or Workshop Item
• Published: 2014
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/62196/; https://www.crcpress.com/Engineering-Technology-Engineering-Education-and-Engineering-Management/Tan/p/book/9781138027800

Critical success factors for Quality Management System (QMS) had been widely developed and validated by previous researchers . However. these critical factors were viewed from a holistic business management perspective without a direct association to the requirement of ISO 9000 standard series. Hence. this study aims at determining the critical QMS factors for organizational performance based on ISO 9001:2008 standard requirements. In line with this. 6 critical QMS factors for organizational performance and 5 QMS related organization performance measures were identified from a comprehensive literature review. The 6 critical OMS factors are subsequently associated with clauses of ISO 9001:2008 to form a QMS and ISO 900 1:2008 integrated conceptual framework. The framework is based on a concept where QMS success factors for holistic business management viewpoint and ISO 9001:2008 requirements are interconnected. Meanwhile. the QMS ISO 9001 :2008 integrated factors have a direct effect on organization performance.