Knowledge management performance measurement: measures, approaches, trends and future directions

• Main Authors: Wong, Kuan Yew, Tan, Li Pin, Lee, Cheng Sheng, Wong, Wai Peng
• Format: Article
• Published: SAGE Publications 2015
• Subjects: TJ Mechanical engineering and machinery
• Online Access: http://eprints.utm.my/id/eprint/58466/; http://dx.doi.org/10.1177/0266666913513278

This paper presents a review on Knowledge Management (KM) performance measurement in the past two decades. Various tools and techniques that have been developed are discussed and presented chronologically to show how KM performance measurement has changed during this period. Each tool and technique...