Knowledge management performance measurement: measures, approaches, trends and future directions
This paper presents a review on Knowledge Management (KM) performance measurement in the past two decades. Various tools and techniques that have been developed are discussed and presented chronologically to show how KM performance measurement has changed during this period. Each tool and technique...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
SAGE Publications
2015
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/58466/ http://dx.doi.org/10.1177/0266666913513278 |
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