Efficiency or inefficiency of customer satisfaction as one of the main antecedents of customer loyalty in tourism and hospitality industry
The purpose of this paper is to have an overview on customer satisfaction as one of the main antecedents of customer loyalty. This paper attempts to discuss the role of customer satisfaction so as to highlight its efficiency and inefficiency on customer loyalty. In this sense, following problem is a...
Saved in:
| Main Authors: | , , , |
|---|---|
| 格式: | Article |
| 出版: |
American Scientific Publishers
2015
|
| 主题: | |
| 在线阅读: | http://eprints.utm.my/id/eprint/58446/ http://dx.doi.org/10.1166/asl.2015.6133 |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|