Mining FAQ from forum threads: theoretical framework
Frequently Asked Questions (FAQ)'s tag is becoming more popular on websites. Research activities have been concentrated on its retrieval rather than construction. FAQ construction can be achieved using a number of sources. Presently, it is mostly done manually by help desk staff and this tends...
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Main Authors: | Obasa, Adekunle Isiaka, Salim, Naomie |
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Format: | Article |
Language: | English |
Published: |
JATIT & LLS
2014
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Subjects: | |
Online Access: | http://eprints.utm.my/id/eprint/54116/1/NaomieSalim2014_MiningFaqFromForumThreads.pdf http://eprints.utm.my/id/eprint/54116/ http://www.jatit.org/volumes/Vol63No1/5Vol63No1.pdf |
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