A comparative study on service quality in the grocery retailing: evidence from Malaysia and Turkey

Comparing service quality in different countries and cultures has been a recent point of interest among researchers to enhance understanding on how customers of different environments react to elements of service quality. Earlier studies were focusing on comparison among western countries or between...

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Bibliographic Details
Main Authors: Ahmad, Fauziah Sh., Ihtiyar, Ali, Omar, Rosmini
Format: Article
Language:English
Published: Elsevier B.V. 2014
Subjects:
Online Access:http://eprints.utm.my/id/eprint/51460/1/FauziahSh.Ahmad2013_Acomparativestudyonservice.pdf
http://eprints.utm.my/id/eprint/51460/
https://www.researchgate.net/publication/269778007
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