Meta-analysis of the relationship between TQM and business performance

• Main Authors: Ahmad, M. F., Zakuan, N., Jusoh, A., Tasir, Z., Takala, J.
• Format: Conference or Workshop Item
• Language: English
• Published: 2013
• Subjects: HD Industries. Land use. Labor
• Online Access: http://eprints.utm.my/id/eprint/51166/1/AhmadM2013_MetaanalysisoftheRelationshipbetweenTQMandBusinessPerformance.pdf; http://eprints.utm.my/id/eprint/51166/

Meta-analysis has been conducted based on 20 previous works from 4,040 firms at 16 countries from Asia, Europe and America. Throughout this paper a meta-analysis, this paper reviews the relationships between TQM and business performance amongst the regions. Meta-analysis result concludes that the average of rc is 0.47; Asia (rc=0.54), America (rc=0.43) and Europe (rc=0.38). The analysis also shows that Asia developed countries have greatest impact of TQM (rc=0.56). However, the analysis of ANOVA and t-test show that there is no significant difference amongst type of country (developed and developing countries) and regions at p=0.05. In addition, the average result of rc2 is 0.24; Asia (rc2=0.33), America (rc2=0.22) and Europe (rc2=0.15). Meanwhile, rc2 in developing countries (rc2=0.28) are higher than developed countries (rc2=0.21).