Investigating CTQS for international students: a Malaysian case
A review of related literature indicates limited research on critical factors that have impact on perception of higher education services in the context of Asia pacific countries. As such, one of the aims of this study is to gain deeper insight and developing constructs and categorization regarding...
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Centre for Promoting Ideas, USA
2011
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my.utm.399012019-03-17T04:22:15Z http://eprints.utm.my/id/eprint/39901/ Investigating CTQS for international students: a Malaysian case Shekarchizadeh, Ahmadreza Rasli, Amran HD28 Management. Industrial Management A review of related literature indicates limited research on critical factors that have impact on perception of higher education services in the context of Asia pacific countries. As such, one of the aims of this study is to gain deeper insight and developing constructs and categorization regarding critical to quality (CTQs) for international students based on interview data. Consequently, the purpose of this article is to identify the service “factors” that postgraduate students use in their evaluation of service quality within the context of Malaysian universities. Centre for Promoting Ideas, USA 2011-07 Article PeerReviewed Shekarchizadeh, Ahmadreza and Rasli, Amran (2011) Investigating CTQS for international students: a Malaysian case. International Journal of Business and Social Science, 2 (12). pp. 207-212. ISSN 2219-1933 http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:77266 |
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HD28 Management. Industrial Management |
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HD28 Management. Industrial Management Shekarchizadeh, Ahmadreza Rasli, Amran Investigating CTQS for international students: a Malaysian case |
| description |
A review of related literature indicates limited research on critical factors that have impact on perception of higher education services in the context of Asia pacific countries. As such, one of the aims of this study is to gain deeper insight and developing constructs and categorization regarding critical to quality (CTQs) for international students based on interview data. Consequently, the purpose of this article is to identify the service “factors” that postgraduate students use in their evaluation of service quality within the context of Malaysian universities. |
| format |
Article |
| author |
Shekarchizadeh, Ahmadreza Rasli, Amran |
| author_facet |
Shekarchizadeh, Ahmadreza Rasli, Amran |
| author_sort |
Shekarchizadeh, Ahmadreza |
| title |
Investigating CTQS for international students: a Malaysian case |
| title_short |
Investigating CTQS for international students: a Malaysian case |
| title_full |
Investigating CTQS for international students: a Malaysian case |
| title_fullStr |
Investigating CTQS for international students: a Malaysian case |
| title_full_unstemmed |
Investigating CTQS for international students: a Malaysian case |
| title_sort |
investigating ctqs for international students: a malaysian case |
| publisher |
Centre for Promoting Ideas, USA |
| publishDate |
2011 |
| url |
http://eprints.utm.my/id/eprint/39901/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:77266 |
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1643650390904799232 |
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13.214268 |