Involvement of service knowledge management system in integration of ITIL V3 and enterprise architecture
This study attempts to investigate and clarify the relationship of Service Knowledge Management System (SKMS) with our primary study regard to using enterprise architecture through ITIL V3. Approach: SKMS concepts are introduced by ITIL V3 as a set of tools and databases that are used to manage know...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Science Publications
2011
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/39888/ http://dx.doi.org/10.3844/ajebasp.2011.165.170 |
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