An integrated service architecture framework for information technology service management and enterprise architecture
Today, IT service providers are faced with the demands and challenges in implementation of different IT frameworks/standards in the same organization, which are intended to align business and IT investments to provide IT governance. This requirement has gained more attention in IT Service Management...
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| Format: | Thesis |
| Language: | English |
| Published: |
2012
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| Online Access: | http://eprints.utm.my/id/eprint/30646/1/AkbarNabiollahiNajafabadiPFSKSM2012.pdf http://eprints.utm.my/id/eprint/30646/ |
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