The impact of hotel staffs' english language proficiency on tourists' satisfaction with hotels in Malaysia
The hotel industry in Malaysia is rapidly expanding. An important component in the hotel industry is the human resource. Tourists do not just come for the facilities and attractions, they want to be treated right and well and that is why a good command of the English language is always regarded as a...
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| Format: | Thesis |
| Language: | English |
| Published: |
2013
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| Online Access: | http://eprints.utm.my/id/eprint/34695/1/ShahinMottaghianTehraniMFAB2013.pdf http://eprints.utm.my/id/eprint/34695/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:69796?site_name=Restricted Repository |
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