Adoption factors and implementation steps of ITSM in the target organizations
ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete fr...
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| Main Authors: | , , , |
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| Format: | Book Section |
| Published: |
Elsevier
2009
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/12933/ http://dx.doi.org/10.1109/AMS.2009.114 |
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