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Adoption factors and implementation steps of ITSM in the target organizations

ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete fr...

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Main Authors: Sahibbudin, Shamsul, Ayat, Masarat, Sharifi, Mohammad, Ibrahim , Sulaimi
Format: Book Section
Published: Elsevier 2009
Subjects:
QA76 Computer software
Online Access:http://eprints.utm.my/id/eprint/12933/
http://dx.doi.org/10.1109/AMS.2009.114
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spelling my.utm.129332011-07-07T04:31:02Z http://eprints.utm.my/id/eprint/12933/ Adoption factors and implementation steps of ITSM in the target organizations Sahibbudin, Shamsul Ayat, Masarat Sharifi, Mohammad Ibrahim , Sulaimi QA76 Computer software ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete framework. In addition, there are several steps to implement this framework in the target organizations. This paper tries at first to clarify each of these major issues and then suggest a mature guideline on the implementation of ITIL in the target organizations. Elsevier 2009 Book Section PeerReviewed Sahibbudin, Shamsul and Ayat, Masarat and Sharifi, Mohammad and Ibrahim , Sulaimi (2009) Adoption factors and implementation steps of ITSM in the target organizations. In: Proceedings - 2009 3rd Asia International Conference on Modelling and Simulation, AMS 2009. Article number 5072014 . Elsevier, pp. 369-374. ISBN 978-076953648-4 http://dx.doi.org/10.1109/AMS.2009.114 DOI: 10.1109/AMS.2009.114
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic QA76 Computer software
spellingShingle QA76 Computer software
Sahibbudin, Shamsul
Ayat, Masarat
Sharifi, Mohammad
Ibrahim , Sulaimi
Adoption factors and implementation steps of ITSM in the target organizations
description ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete framework. In addition, there are several steps to implement this framework in the target organizations. This paper tries at first to clarify each of these major issues and then suggest a mature guideline on the implementation of ITIL in the target organizations.
format Book Section
author Sahibbudin, Shamsul
Ayat, Masarat
Sharifi, Mohammad
Ibrahim , Sulaimi
author_facet Sahibbudin, Shamsul
Ayat, Masarat
Sharifi, Mohammad
Ibrahim , Sulaimi
author_sort Sahibbudin, Shamsul
title Adoption factors and implementation steps of ITSM in the target organizations
title_short Adoption factors and implementation steps of ITSM in the target organizations
title_full Adoption factors and implementation steps of ITSM in the target organizations
title_fullStr Adoption factors and implementation steps of ITSM in the target organizations
title_full_unstemmed Adoption factors and implementation steps of ITSM in the target organizations
title_sort adoption factors and implementation steps of itsm in the target organizations
publisher Elsevier
publishDate 2009
url http://eprints.utm.my/id/eprint/12933/
http://dx.doi.org/10.1109/AMS.2009.114
_version_ 1643646072565792768
score 13.160551

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