Shariah compliance as a moderator between determinants and customer satisfaction toward behavioral intention in Islamic banking

• Main Authors: Ramadan, Nahid, Hussin, Nazimah, Altawati, Nawal O. M., Noman, Dhia A., Munir, Sahar
• Format: Article
• Language: English
• Published: Springer 2023
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utm.my/108585/1/NazimahHussin2023_ShariahComplianceasaModeratorBetweenDeterminants.pdf; http://eprints.utm.my/108585/; http://dx.doi.org/10.5281/zenodo.7827321

Behavioural intention can predict consumers' possibility to repurchase, use, or adopt Islamic banking, and it is a relatively accurate predictor of customer retention. Literature has shown compelling arguments that customer satisfaction and Shariah compliance are important drivers for consumers...