Shariah compliance as a moderator between determinants and customer satisfaction toward behavioral intention in Islamic banking
Behavioural intention can predict consumers' possibility to repurchase, use, or adopt Islamic banking, and it is a relatively accurate predictor of customer retention. Literature has shown compelling arguments that customer satisfaction and Shariah compliance are important drivers for consumers...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Springer
2023
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| Subjects: | |
| Online Access: | http://eprints.utm.my/108585/1/NazimahHussin2023_ShariahComplianceasaModeratorBetweenDeterminants.pdf http://eprints.utm.my/108585/ http://dx.doi.org/10.5281/zenodo.7827321 |
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