Emotional intelligence as a mediator in personality traits and digital literacy to customer- oriented behaviour among nursing students in Malaysia
Malaysia’s healthcare sector is presently facing increasing challenges and growing expectations from patients. Recent reports from the Ministry of Health (MoH) Malaysia reflect an increasing number of complaints from public hospitals on unsatisfied service quality, which involved nursing services. N...
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| Format: | Thesis |
| Language: | English |
| Published: |
2022
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| Online Access: | http://eprints.utm.my/108363/1/AervinaMisronPAHIBS2022.pdf.pdf http://eprints.utm.my/108363/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:154505 |
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