Enhance the effectiveness of organizational response to public complaints in social media offence

• Main Author: Zulkifli, Muhammad Syafiq
• Format: Thesis
• Language: English
• Published: 2021
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utm.my/id/eprint/102348/1/MuhammadSyafiqZulkifliMAHIBS2021.pdf.pdf; http://eprints.utm.my/id/eprint/102348/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146624

The Malaysian Communication and Multimedia Commission (MCMC) commits to upholding the Client's Charter on complaints received and protecting consumers' interests concerning social media offences. However, due to the advancement of technology, complaints on social media offences have rapidl...