Public Complaints on Municipal services: A Perspectives from Internal and External Customers

• Main Authors: Zakaria, Zaherawati, Ngah, Kamarudin, Noordin, Nazni, Aminuddin, Adnan
• Format: Article
• Language: English
• Published: 2017
• Subjects: H Social Sciences (General)
• Online Access: http://repo.uum.edu.my/24995/1/asp.pdf; http://repo.uum.edu.my/24995/

The previous studies mainly address the lack of efforts and initiatives of the authorities in organizing effective participation programs in waste management, cleanliness, drainage and culverts affairs. The Public Complaints Bureau stepped up efforts to promptly deal with complaints received from...