Knowledge communication in government ICT projects: A cross-case analysis study

• Main Authors: Daud, Rohaizan, Hussein, Surya Sumarni, Ab. Rahim, Nor Zairah, Ibrahim, Roslina, Ya’acob, Suraya, Abu Bakar, Nur Azaliah
• Format: Book Section
• Published: Springer Science and Business Media Deutschland GmbH 2022
• Subjects: T Technology (General)
• Online Access: http://eprints.utm.my/id/eprint/100303/; http://dx.doi.org/10.1007/978-3-031-07920-7_7

This study proposes a model from the identified elements affecting knowledge communication during the decision-making process. This study also discusses in detail the findings from five case studies conducted in the Malaysian public sector. A comprehensive analysis of various works of literature outlined crucial elements that influence knowledge communication among IT experts and decision-makers. A conceptual model was developed and applied as a parameter for fifteen interviews at five agencies using the basis review. The cross-case analysis findings emerged a new digital communication element, besides four existing elements. At the end of this study, these elements will be summarised in a model of knowledge communication, particularly for decision-making purposes.