Knowledge communication in government ICT projects: A cross-case analysis study
This study proposes a model from the identified elements affecting knowledge communication during the decision-making process. This study also discusses in detail the findings from five case studies conducted in the Malaysian public sector. A comprehensive analysis of various works of literature out...
Saved in:
| Main Authors: | , , , , , |
|---|---|
| Format: | Book Section |
| Published: |
Springer Science and Business Media Deutschland GmbH
2022
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/100303/ http://dx.doi.org/10.1007/978-3-031-07920-7_7 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | This study proposes a model from the identified elements affecting knowledge communication during the decision-making process. This study also discusses in detail the findings from five case studies conducted in the Malaysian public sector. A comprehensive analysis of various works of literature outlined crucial elements that influence knowledge communication among IT experts and decision-makers. A conceptual model was developed and applied as a parameter for fifteen interviews at five agencies using the basis review. The cross-case analysis findings emerged a new digital communication element, besides four existing elements. At the end of this study, these elements will be summarised in a model of knowledge communication, particularly for decision-making purposes. |
|---|