Barriers factor of ISO 9001:2015 implementation in the manufacturing industry of Pakistan

• Main Author: Khan, Zohaib
• Format: Thesis
• Language: English; English; English
• Published: 2021
• Subjects: T Technology (General); TS155-194 Production management. Operations management
• Online Access: http://eprints.uthm.edu.my/6485/1/24p%20ZOHAIB%20KHAN.pdf; http://eprints.uthm.edu.my/6485/2/ZOHAIB%20KHAN%20COPYRIGHT%20DECLARATION.pdf; http://eprints.uthm.edu.my/6485/3/ZOHAIB%20KHAN%20WATERMARK.pdf; http://eprints.uthm.edu.my/6485/

The ISO 9001 certification increases the willingness of companies to satisfy customer needs and consumers may rely on reliability good quality products. ISO 9000 is one of the most successful projects that originated from the quality revolution of the 1980s. Quality techniques of ISO 9001: 2015 are known as highest standards in the world including Pakistan. Manufacturing industries play an important role in developing and increasing Gross Domestic Production in Pakistan. Pakistan's manufacturing industries have become very competitive and complex. It has been observed that Pakistan’s manufacturing industries are lacking the implementation of the ISO 9001:2015. The study aimed to identify the factors which hinder the implementation of ISO 9001 in the manufacturingindustry of Pakistan and to formulate solutions for the identified issues. A literature review was carried out and twenty-seven factors were found hindering the implementation of ISO 9001:2015 recorded from previous research. Based on the identified factors, a questionnaire was developed and used for further evaluation. The respondents for this survey were from the 239 top managerial post of the manufacturing industry as shown in Appendix-E. Statistical analysis was conducted by using mean value which resulted in eleven significant factors shortlisted. After identification of significant factors, semi-structured questionnaire was carried out among stakeholders having experience of more than 15 years in manufacturing industries for the recommendation of implementation of ISO 9001:2015. The results of semi-structured questionnaire helped recommendations for the implementation of ISO that is relevant to manufacturing industries in Pakistan. This research would be helpful for managerial staff to effectively implement the ISO 9001:2015 in the manufacturing industry of Pakistan.