Barriers factor of ISO 9001:2015 implementation in the manufacturing industry of Pakistan
The ISO 9001 certification increases the willingness of companies to satisfy customer needs and consumers may rely on reliability good quality products. ISO 9000 is one of the most successful projects that originated from the quality revolution of the 1980s. Quality techniques of ISO 9001: 2015...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/6485/1/24p%20ZOHAIB%20KHAN.pdf http://eprints.uthm.edu.my/6485/2/ZOHAIB%20KHAN%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/6485/3/ZOHAIB%20KHAN%20WATERMARK.pdf http://eprints.uthm.edu.my/6485/ |
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| Summary: | The ISO 9001 certification increases the willingness of companies to satisfy customer
needs and consumers may rely on reliability good quality products. ISO 9000 is one
of the most successful projects that originated from the quality revolution of the 1980s.
Quality techniques of ISO 9001: 2015 are known as highest standards in the world
including Pakistan. Manufacturing industries play an important role in developing and
increasing Gross Domestic Production in Pakistan. Pakistan's manufacturing industries
have become very competitive and complex. It has been observed that Pakistan’s
manufacturing industries are lacking the implementation of the ISO 9001:2015. The
study aimed to identify the factors which hinder the implementation of ISO 9001 in the
manufacturingindustry of Pakistan and to formulate solutions for the identified issues.
A literature review was carried out and twenty-seven factors were found hindering the
implementation of ISO 9001:2015 recorded from previous research. Based on the
identified factors, a questionnaire was developed and used for further evaluation. The
respondents for this survey were from the 239 top managerial post of the
manufacturing industry as shown in Appendix-E. Statistical analysis was conducted
by using mean value which resulted in eleven significant factors shortlisted. After
identification of significant factors, semi-structured questionnaire was carried out
among stakeholders having experience of more than 15 years in manufacturing
industries for the recommendation of implementation of ISO 9001:2015. The results
of semi-structured questionnaire helped recommendations for the implementation of
ISO that is relevant to manufacturing industries in Pakistan. This research would be
helpful for managerial staff to effectively implement the ISO 9001:2015 in the
manufacturing industry of Pakistan. |
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