The mediating effect of patient satisfaction between health clinic service quality and patient loyalty

• Main Author: Hamdan, Nur Salsabilah
• Format: Thesis
• Language: English; English
• Published: 2021
• Subjects: H Social Sciences (General); HF Commerce
• Online Access: http://eprints.utem.edu.my/id/eprint/26003/2/The%20mediating%20effect%20of%20patient%20satisfaction%20between%20health%20clinic%20service%20quality%20and%20patient%20loyalty.pdf; http://eprints.utem.edu.my/id/eprint/26003/3/The%20mediating%20effect%20of%20patient%20satisfaction%20between%20health%20clinic%20service%20quality%20and%20patient%20loyalty.pdf; http://eprints.utem.edu.my/id/eprint/26003/; https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=121262

Malaysia is coming close to developed status and stated that healthcare industry is a prominent industry with the capability to generate income. Nowadays, patients have freedom of choice in healthcare providers either public or private sector. The loyal of patients is considered as a key business su...