Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry

This study attempts to discuss BSC as an approach to performance measurement in Malaysian healthcare. Finally this paper is to provide an overview of the usefulness of the BSC in improving a healthcare management and delivery of healthcare at reduced cost without loss of quality. The needs for healt...

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Main Author: Hasnida, Abdul Wahab
Format: Thesis
Language:English
English
Published: UTeM 2010
Subjects:
Online Access:http://eprints.utem.edu.my/id/eprint/15065/1/Balanced%20Scorecard%20And%20Organization%20Performance%20A%20Study%20Of%20Malaysian%20Healthcare%20Industry0.pdf
http://eprints.utem.edu.my/id/eprint/15065/2/Balanced%20scorecard%20and%20organization%20performance%20a%20study%20of%20Malaysian%20healthcare%20industry.pdf
http://eprints.utem.edu.my/id/eprint/15065/
https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=62264
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spelling my.utem.eprints.150652022-11-30T15:44:52Z http://eprints.utem.edu.my/id/eprint/15065/ Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry Hasnida, Abdul Wahab H Social Sciences (General) HD Industries. Land use. Labor This study attempts to discuss BSC as an approach to performance measurement in Malaysian healthcare. Finally this paper is to provide an overview of the usefulness of the BSC in improving a healthcare management and delivery of healthcare at reduced cost without loss of quality. The needs for healthcare to measure their performance not only to know how the business is performing but also to enable it to perform better. Thus, the ultimate aim of implementing a performance measurement system is to improve the performance of an organization so that it may serve its customers, employees, owners and stakeholders better. Performance measurement literatures have found that the traditional performance measures such as profit, return on investment, sales growth were insufficient in today's rapidly change and intense competitive environment. Thus, the study recommends the use of Balanced Scorecard as the measurement tool in bealthcare organizations. In the study, 1 061 mailed questionnaires were sent to healthcare services in Mel aka, Negeri Sembilan and Johor. Out of this, only 103 responded and data collected were analyzed.Correlation analysis was employed on the data collected. Then it is further analyzed using multiple linear regressions. The findings of this study revealed that BSC usage on healthcare organization has positive effect on their performance. Results are discussed and directions for future research are proposed. UTeM 2010 Thesis NonPeerReviewed text en http://eprints.utem.edu.my/id/eprint/15065/1/Balanced%20Scorecard%20And%20Organization%20Performance%20A%20Study%20Of%20Malaysian%20Healthcare%20Industry0.pdf text en http://eprints.utem.edu.my/id/eprint/15065/2/Balanced%20scorecard%20and%20organization%20performance%20a%20study%20of%20Malaysian%20healthcare%20industry.pdf Hasnida, Abdul Wahab (2010) Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry. Masters thesis, Universiti Teknikal Malaysia Melaka. https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=62264
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
English
topic H Social Sciences (General)
HD Industries. Land use. Labor
spellingShingle H Social Sciences (General)
HD Industries. Land use. Labor
Hasnida, Abdul Wahab
Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry
description This study attempts to discuss BSC as an approach to performance measurement in Malaysian healthcare. Finally this paper is to provide an overview of the usefulness of the BSC in improving a healthcare management and delivery of healthcare at reduced cost without loss of quality. The needs for healthcare to measure their performance not only to know how the business is performing but also to enable it to perform better. Thus, the ultimate aim of implementing a performance measurement system is to improve the performance of an organization so that it may serve its customers, employees, owners and stakeholders better. Performance measurement literatures have found that the traditional performance measures such as profit, return on investment, sales growth were insufficient in today's rapidly change and intense competitive environment. Thus, the study recommends the use of Balanced Scorecard as the measurement tool in bealthcare organizations. In the study, 1 061 mailed questionnaires were sent to healthcare services in Mel aka, Negeri Sembilan and Johor. Out of this, only 103 responded and data collected were analyzed.Correlation analysis was employed on the data collected. Then it is further analyzed using multiple linear regressions. The findings of this study revealed that BSC usage on healthcare organization has positive effect on their performance. Results are discussed and directions for future research are proposed.
format Thesis
author Hasnida, Abdul Wahab
author_facet Hasnida, Abdul Wahab
author_sort Hasnida, Abdul Wahab
title Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry
title_short Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry
title_full Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry
title_fullStr Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry
title_full_unstemmed Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry
title_sort balanced scorecard and organization performance a study of malaysian healthcare industry
publisher UTeM
publishDate 2010
url http://eprints.utem.edu.my/id/eprint/15065/1/Balanced%20Scorecard%20And%20Organization%20Performance%20A%20Study%20Of%20Malaysian%20Healthcare%20Industry0.pdf
http://eprints.utem.edu.my/id/eprint/15065/2/Balanced%20scorecard%20and%20organization%20performance%20a%20study%20of%20Malaysian%20healthcare%20industry.pdf
http://eprints.utem.edu.my/id/eprint/15065/
https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=62264
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score 13.209306