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Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality

This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample f...

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Main Author: Abdul Rahman, Baharom
Format: Thesis
Language:English
Published: 2008
Subjects:
HD28-70 Management. Industrial Management
Online Access:http://eprints.usm.my/61879/1/Pages%20from%20Baharom%20B.%20Abdul%20Rahman.pdf
http://eprints.usm.my/61879/
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id my.usm.eprints.61879
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spelling my.usm.eprints.61879 http://eprints.usm.my/61879/ Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality Abdul Rahman, Baharom HD28-70 Management. Industrial Management This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample from the manufacturing and service industries in Malaysia. 2008-11 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/61879/1/Pages%20from%20Baharom%20B.%20Abdul%20Rahman.pdf Abdul Rahman, Baharom (2008) Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality. PhD thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HD28-70 Management. Industrial Management
spellingShingle HD28-70 Management. Industrial Management
Abdul Rahman, Baharom
Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
description This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample from the manufacturing and service industries in Malaysia.
format Thesis
author Abdul Rahman, Baharom
author_facet Abdul Rahman, Baharom
author_sort Abdul Rahman, Baharom
title Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
title_short Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
title_full Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
title_fullStr Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
title_full_unstemmed Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
title_sort knowledge management orientation and business performance: the mediating roles of service quality and relationship quality
publishDate 2008
url http://eprints.usm.my/61879/1/Pages%20from%20Baharom%20B.%20Abdul%20Rahman.pdf
http://eprints.usm.my/61879/
_version_ 1825161186909356032
score 13.244413

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