Towards a successful implementation Business Process Management (BPM) for sustainable organization performance.

• Main Author: Wong , Wai Peng
• Format: Monograph
• Published: Universiti Sains Malaysia 2015
• Subjects: HD28-70 Management. Industrial Management
• Online Access: http://eprints.usm.my/37003/

This study has examined the factors that affect the implementation of Business Process Management (BPM) as well as the impact of BPM on organizations performance in Malaysia. Manufacturing and service firms have been our focus in this research because these sectors contributes largely to the Gross Domestics Products (GDP) of Malaysia. Our research findings reveal that the business environment affects the business process adoption in Malaysia. Internal factor which is strategy influences business process adoption. Following that, this research also found that the extent of business process implmementation affects the organization performance. The contribution of this research is a framework that characterizes business process management and its impact on organization performance. Kajian ini telah mengkaji faktor yang menjejaskan pelaksanaan Business Process Management serta kesan BPM terhadap prestasi organisasi di Malaysia.Firma pembuatan dan firma perkhidmatan telah menjadi fokus kami da/am penyelidikan ini kerana sektor ini menyumbang sebahagian besamya kepada Gross Domestics Products (KDNK) di Malaysia. Hasil penyelidikan kami mendedahkan bahawa persekitaran perniagaan menjejaskan penerimaan proses perniagaan di Malaysia. Faktor dalaman yang merupakan strategi mempengaruhi penerimaan proses pemiagaan. Berikutan bahawa, penyelidikan ini juga mendapati tahap implementasi proses perniagaan menjejaskan prestasi pertubuhan. Sumbangan penyeJidikan ini ialah satu rangka kerja yang menerangkan pengurusan proses pemiagaan dan kesannya terhadap prestasi organisasi.