Towards a successful implementation Business Process Management (BPM) for sustainable organization performance.
This study has examined the factors that affect the implementation of Business Process Management (BPM) as well as the impact of BPM on organizations performance in Malaysia. Manufacturing and service firms have been our focus in this research because these sectors contributes largely to the Gross D...
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| Format: | Monograph |
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Universiti Sains Malaysia
2015
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| Online Access: | http://eprints.usm.my/37003/ |
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