Service Quality Of Indian Banks: A Fuzzy Inference System Approach

• المؤلفون الرئيسيون: Sreekumar, Sreekumar, Mahapatra, Sabita, S. S. Mahapatra, S. S. Mahapatra
• التنسيق: مقال
• اللغة: English
• منشور في: Asian Academy of Management (AAM) 2015
• الموضوعات: HD28-70 Management. Industrial Management
• الوصول للمادة أونلاين: http://eprints.usm.my/36640/1/aamj20022015_3.pdf; http://eprints.usm.my/36640/; http://web.usm.my/aamj/20022015/aamj20022015_3.pdf

A major shift has been observed in the banking sector in recent times worldwide. The Indian banking sector has witnessed a massive transformation over the last few years due to the introduction of certain government policies. Banks are now considering the development of new service quality polici...