Knowledge Management And Firm Performance In Smes: The Role Of Social Capital As A Mediating Variable
Knowledge and intellectual capital are increasingly recognised as the main sources of competitive advantages in the knowledge-based economy. Businesses, particularly those that are small- or medium-sized, find that they need to give increasing attention to knowledge management and social capital...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Asian Academy of Management (AAM)
2010
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| Subjects: | |
| Online Access: | http://eprints.usm.my/36550/1/art_2_%28135-155%29.pdf http://eprints.usm.my/36550/ http://web.usm.my/aamj/15.2.2010/art%202%20%28135-155%29.pdf |
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| Summary: | Knowledge and intellectual capital are increasingly recognised as the main
sources of competitive advantages in the knowledge-based economy. Businesses,
particularly those that are small- or medium-sized, find that they need to give
increasing attention to knowledge management and social capital — social
capital being a mediating variable between knowledge management processes
and firm performance. This study examined knowledge management, social
capital and firm performance through the use of a questionnaire directed to
small- and medium-sized enterprises — all of them situated within the
Multimedia Super Corridor in the Klang Valley of Malaysia. The results based
on 289 usable questionnaires demonstrated the following: (i) knowledge
management processes influence social capital positively; (ii) social capital
enhances firm performance; and (iii) social capital is a mediator between
knowledge management processes and firm performance. The research
demonstrated that knowledge management processes and social capital can be
integrated to enhance firm performance. |
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