A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the...
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| Language: | English |
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2015
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| Online Access: | http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf http://eprints.usm.my/29993/ |
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my.usm.eprints.29993 http://eprints.usm.my/29993/ A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies Chan , Suz Jack HF Commerce Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the direct effect of Store Attributes and Customer Experience 2015-10 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf Chan , Suz Jack (2015) A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies. Masters thesis, Universiti Sains Malaysia. |
| institution |
Universiti Sains Malaysia |
| building |
Hamzah Sendut Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Sains Malaysia |
| content_source |
USM Institutional Repository |
| url_provider |
http://eprints.usm.my/ |
| language |
English |
| topic |
HF Commerce |
| spellingShingle |
HF Commerce Chan , Suz Jack A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies |
| description |
Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti
perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor
dan pengalaman pelanggan
The aim of this study was to: (a) examine the direct effect of Service Quality
and Customer Experience; (b) understand the direct effect of Store Attributes and
Customer Experience |
| format |
Thesis |
| author |
Chan , Suz Jack |
| author_facet |
Chan , Suz Jack |
| author_sort |
Chan , Suz Jack |
| title |
A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_short |
A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_full |
A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_fullStr |
A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_full_unstemmed |
A Model Linking Store Attributes, Service
Quality, Customer Experience And Business
Performance: A Study Among Community
Pharmacies |
| title_sort |
model linking store attributes, service
quality, customer experience and business
performance: a study among community
pharmacies |
| publishDate |
2015 |
| url |
http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf http://eprints.usm.my/29993/ |
| _version_ |
1643707050640801792 |
| score |
13.160551 |