The Quality Management Practices of ISO 9001:2000 and Quality Performance

• Main Author: Fong, Tuck Chee
• Format: Thesis
• Language: English
• Published: 2006
• Subjects: HD28-70 Management. Industrial Management
• Online Access: http://eprints.usm.my/29724/1/Fong_Tuck_Chee.pdf; http://eprints.usm.my/29724/

Persijilan dan sistem pengurusan kualiti ISO 9000 tdah menjadi kehendak umum bagi organisasi perkilangan. Namun demikian. taraf prestasi kualiti bagi organisasi perkilangan yang mencapai persijilan ISO 900 I :2000 masih manjadi tanda tanya. Tujuan kajian ini adalah untuk mengenalpasti praktik-praktik pengurusan kualiti ISO 900 I :2000 yang mempengaruhi prestasi kualiti organisasi perkilangan di Malaysia. ISO 9000 quality management system and certification has become a general requirement for manufacturing organizations. Nevertheless, the level of quality performance of ISO 9001:2000 certified manufacturing organizations are still questionable. The purpose of this paper is to investigate the quality management practices of ISO 9001 :2000 that influence the quality performance of certified manufacturing organization in Malaysia.