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Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.

Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.

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Bibliographic Details
Main Author: Mohammed Aljunaid, Najib
Format: Thesis
Language:English
Published: 2006
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf
http://eprints.usm.my/25951/
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id my.usm.eprints.25951
record_format eprints
spelling my.usm.eprints.25951 http://eprints.usm.my/25951/ Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Mohammed Aljunaid, Najib HF5001-6182 Business Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf Mohammed Aljunaid, Najib (2006) Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Masters thesis, USM.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Mohammed Aljunaid, Najib
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
description Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
format Thesis
author Mohammed Aljunaid, Najib
author_facet Mohammed Aljunaid, Najib
author_sort Mohammed Aljunaid, Najib
title Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_short Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_full Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_fullStr Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_full_unstemmed Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_sort electronic service quality satisfaction, trust and loyalty: a study on online banking in penang.
publishDate 2006
url http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf
http://eprints.usm.my/25951/
_version_ 1643705994008592384
score 13.209306

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