معوقات تطبيق نظام إدارة الجودة الشاملة في مستشفى علي عمر عسكر طرابلس وكيفية معالجتها

• Main Author: Esmael M.A Tabouli
• Format: Thesis
• Language: Arabic
• Published: Universiti Sains Islam Malaysia 2019
• Online Access: http://ddms.usim.edu.my:80/jspui/handle/123456789/17498

This study aims to identify the obstacles in implementing the Total Quality Management System at the Ali Omar Askar (Asabieh) hospital and how to overcome them. The researcher used a descriptive analytical approach to achieve the study goals. As a research instrument, a questionnaire was prepared, targeting respondents comprising staff of Ali Omar Askar hospital (Tripoli-Libya). At the same time, the statistical software package for the social sciences (SPSS) was used for analysing data. Results of the study show that the hospital staff did not receive any training courses in Total Quality Management, with no previous experience in the related concept. Furthermore, they believe that the hospital administration does not apply Total Quality Management. It also indicates that there is no serious commitment from the top management to implement quality standards. The results also show the presence of obstacles in the implementation of Total Quality Management. They include the absence of precise criteria to measure productivity and the lack of statistical data and information technology. The study also found that there is a serious shortage of quality management specialists. This study proposes the adoption of a program to train the staff on Total Quality Management procedures, with emphasis on hiring of Total Quality Management specialists and implementation of information technology in all hospitals in Libya. Focus should also be directed towards the development of the nursing staff. Results of the study prove that the Total Quality Management concept is the basic rule for any organisation to achieve excellence.