Measuring public understanding on Tenaga Nasional Berhad (TNB) electricity bills using ordered probit model
Abstract. In 2016, Tenaga Nasional Berhad (TNB) had introduced an upgrade in its Billing and Customer Relationship Management (BCRM) as part of its long-term initiative to provide its customers with greater access to billing information. This includes information on real and suggested power consumpt...
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| Format: | Article |
| Language: | English |
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Universiti Sains Islam Malaysia
2017
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| Online Access: | http://ddms.usim.edu.my:80/jspui/handle/123456789/15461 |
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